Nokia N79 - Troubleshooting

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Troubleshooting

To view frequently asked questions about your device,

visit the product support pages at www.nokia.com/

support .

Q: What is my password for the lock, PIN, or PUK

codes?

A: The default lock code is 12345. If you forget the lock

code, contact your device dealer. If you forget a PIN or

PUK code, or if you have not received such a code,

contact your network service provider. For information

about passwords, contact your access point provider,

for example, a commercial internet service provider

(ISP) or network service provider.

Q: How do I close an application that is not

responding?

A: Press and hold

. To close an application, scroll to

it, and press C. Pressing C does not close Music player.

To close Music player, select it from the list, and select

Options

>

Exit

.

Q: Why do images look smudgy?

A: Ensure that the camera lens protection windows are

clean.

Q: Why do missing, discoloured, or bright dots

appear on the screen every time I turn on my

device?

A: This is a characteristic of this type of display. Some

displays may contain pixels or dots that remain on or

off. This is normal, not a fault.

Q: Why can't my device establish a GPS

connection?

A: Find more information about GPS, GPS receiver,

satellite signals, and location information in this user

guide.

See "Positioning (GPS)", p. 49.

Q: Why can’t I find my friend’s device while

using Bluetooth connectivity?

A: Check that both devices are compatible, have

activated Bluetooth connectivity, and are not in hidden

mode. Check also that the distance between the two

devices is not over 10 metres (33 feet) and that there

are no walls or other obstructions between the devices.

Q: Why can’t I close a Bluetooth connection?

A: If another device is connected to your device, you

can close the connection from the other device or

deactivate Bluetooth connectivity in your device. Press

, and select

Tools

>

Bluetooth

>

Bluetooth

>

Off

.

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Q: Why can’t the other device see the files stored

on my device in the home network?

A: Make sure that you have configured the home

network settings, content sharing is activated on your

device, and the other device is UPnP compatible.

Q: What can I do if my home network connection

stops working?

A: Close the wireless LAN (WLAN) connection from your

compatible PC and your device, and open it again. If

this does not help, restart your compatible PC and your

device. If the connection still does not work,

reconfigure the WLAN settings in both your compatible

PC and device.

See "Wireless LAN", p. 37.See

"Connection settings", p. 159.

Q: Why can't I see my compatible PC in my device

in the home network?

A: If you are using a firewall application in your

compatible PC, check that it allows home media server

to use the external connection (you can add Home

media server to the firewall application's exceptions

list). Check from the firewall settings that the firewall

application allows traffic to the following ports: 1900,

49152, 49153, and 49154. Some WLAN access point

devices have a built-in firewall. In such cases, check

that the firewall in the access point device does not

block traffic to the following ports: 1900, 49152,

49153, and 49154. Check that the WLAN settings are

the same in your device and compatible PC.

Q: Why can't I see a wireless LAN (WLAN) access

point even though I know I'm within its range?

A: The WLAN access point may use a hidden service set

identifier (SSID). You can only access networks that use

a hidden SSID if you know the correct SSID, and have

created a WLAN internet access point for the network

on your Nokia device.

Q: How do I switch wireless LAN (WLAN) off on

my Nokia device?

A: The WLAN on your Nokia device is deactivated when

you are not connected or trying to connect to another

access point, or not scanning for available networks.

To further reduce battery consumption, you can specify

that your Nokia device does not scan, or scans less

often, for available networks in the background. The

WLAN is deactivated in between background scans.
To modify the background scan settings, do the

following:

1.

Press

, and select

Tools

>

Settings

>

Connection

>

Wireless LAN

.

2.

To increase the background scan time interval,

select

Scan for networks

. To stop background

scans, select

Show WLAN availability

>

Never

.

3.

To save your changes, select

Back

.

When

Show WLAN availability

is set to

Never

, the

WLAN availability icon is not displayed in the

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standby mode. However, you can still manually scan

for available WLANs, and connect to WLANs as usual.

Q: How can I save my data before deleting it?

A: To save data, use Nokia Nseries PC Suite to

synchronise with or to make a back-up copy of all data

to a compatible computer. You can also send data using

Bluetooth connectivity to a compatible device. You can

also store data on a compatible memory card.

Q: What do I do if the memory is full?

A: Delete items from the device memory or mass

memory. If

Not enough memory to perform

operation. Delete some data first.

or

Memory low.

Delete some data from phone memory.

is displayed

when you are deleting several items at the same time,

delete items one by one, beginning with the smallest

items.

See "Free memory", p. 20.

Q: Why can’t I select a contact for my message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Press

, select

Contacts

, the relevant contact, and edit the contact

card.

Q: How can I close the data connection when the

device opens a data connection again and

again?

A: The device may be trying to retrieve a multimedia

message from the multimedia message centre. To stop

the device from making a data connection, press

,

and select

Messaging

>

Options

>

Settings

>

Multimedia message

>

Multimedia retrieval

and

Manual

to have the multimedia messaging centre save

messages to be retrieved later, or

Off

to ignore all

incoming multimedia messages. If you select

Manual

,

you receive a notification when you have a new

message in the multimedia message centre. If you

select

Off

, the device does not make any network

connections related to multimedia messaging. To set

the device to use a packet data connection only if you

start an application or action that needs it, press

,

and select

Tools

>

Settings

>

Connection

>

Packet

data

>

Packet data connection

>

When needed

.

If this does not help, restart the device.

Q: Why do I have problems connecting the

device to my PC?

A: Ensure that you have the latest version of Nokia

Nseries PC Suite and that it is installed and running on

your compatible PC. For further information on how to

use Nokia Nseries PC Suite, see the Nokia Nseries PC

Suite help or the Nokia support pages.

Q: Can I use my device as a fax modem with a

compatible PC?

A: You cannot use your device as a fax modem.

However, with call diverting (network service), you can

divert incoming fax calls to a fax number.

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